WHAT WE DO
We continually update our process for deploying ServiceNow. We maintain all project tasks, time reporting, status, and resource allocations in our clients’ServiceNow instance. This provides a single source for the whole team to monitor and adjust project assignments as requirements and schedule changes occur. ServiceNow maintains updated FedRAMP documentation, VPATand ATO paperwork, available on-demand to satisfy federal regulatory requirements.
Our mission is to provide our customers with the expertise and resources necessary to maintain and enhance ServiceNow so that it can be utilized to its full potential in the pursuit of their organizational goals and needs.
We provide the management, expertise, and staff needed to support the customer’s ServiceNow environment. This includes planning, configuring, and implementing enhancements, system maintenance, and upgrades, and fixing broken configurations.
Our LaunchPad service addresses the needs of clients who want to be “up and running” fast. LaunchPad is a streamlined ServiceNow implementation that significantly reduces the time and expense between your green light and the go-live date. The service is based on a set of artifacts that standardize your ServiceNow implementation using an aggressive timeline while avoiding “technical debt”.
Our team installs the ServiceNow environment(s) for customers who choose to manage their own databases and information. This is an excellent choice for customers who require instance security beyond FedRAMP High and DOD Impact Level 4 (IL-4).
The install covers the following:
We understand that a critical success factor of any change is adoption. ISM’s ELITE methodology incorporates organizational change management and training services scaled to the size, scope, and complexity of the effort. We take an integrated approach to communications and training by addressing training as a part of our overall OCM strategy and plan. Our focus is centered around your most critical success factors – your people – by addressing communication and education in an integrated approach designed to enable your stakeholders to successfully overcome the change resistance curve. The services we provide can scale to meet your needs! From simply developing an OCM & training strategy and plan for your team to deliver, to developing and executing the full communication and training services for you.
At ISM, we strive to employ the best U.S. based ServiceNow technicians, process experts, engagement managers. And our staff members are constantly improving their skills through training and certifications, collectively acquiring over 240 certifications from varied areas such as ITIL, ServiceNow Certified Implementation Specialist, Agile, and PMP certificates. Through our Staff Augmentation offering, our capabilities are available to address your short to long term needs. Whether helping out on a short-term project with specialized, hard to find skills, or supplementing your current staff to meet a challenging workload, we have the right people and skills to meet your needs.
At ISM, we take a holistic approach in promoting awareness and adoption for your implementation or re-design effort from the start. Excellent team member and user training is a critical factor in your success and of the utmost priority to the ISM training team. Our training programs provide the most streamlined process for launching a cutting-edge enterprise platform and assisting in companywide awareness and adoption, resulting in real business results that will please your stakeholders.