SERVICENOW IMPLEMENTATIONS
ELITE METHODOLOGY | ELITE PARTNER
Fritz: The Key to a Successful Engagement
ISM understands that a successful engagement requires more than just technology. Our team ensures that industry best practices are followed with a proven process model and methodology that incorporates people, process optimization, data change management, organizational/cultural adaptation, and technology, to implement for the ServiceNow platform. We leverage our Fritz® IT Process Architecture and Performance Improvement Methodology in the delivery of our professional services to our clients.
Our Fritz® methodology is a required framework for initiatives in some government agencies including, the IRS and FAA. Fritz® can frame an investment, program, or project in terms of stakeholders and outcomes before implementation starts. We help an agency or enterprise of any size identify their needs, drivers, and expected outcomes in terms of what you need your system to do for you to support your business processes. Our established ELITE methodology can then resolve how best to put your investment to work.
Our ELITE Methodology
In addition to Fritz®, our team of Professional Services consultants leverage a standardized implementation methodology, ensuring a quality ServiceNow implementation, regardless of size or complexity. Our implementation methodology, ELITE, aligns with ServiceNow’s implementation best practices and utilizes a combination of waterfall and agile project management disciplines. “ELITE” is an acronym for our delivery organization’s mission statement: “Enable an ELITE delivery team committed to providing customer value by capitalizing on:
Excellence, Leadership, Innovation, Transparency, and Efficiency.”