Our Vision

Yesterday, Today, and Beyond

OUR WHY

To help our clients transform their businesses to provide improved performance and the required business value to their enterprises. Our sustained relationships with customers like the Department of Defense (DoD) and Department of Energy (DoE) is largely attributed to our commitment to lead our clients through their business transformations. We are committed to understanding the WHY that drives your business.

OUR HOW

Consists of the integrated systems, processes, governance, skills, and culture that brings our cause, our WHY, to life for our clients. While data and information are important, it is the people and process that generate true value. We focus on leading our customers through integrated improvements in all aspects of their business.

OUR WHAT

Consists of the products, tools, and techniques, and services that we provide to our clients and the results and outcomes of our HOW actions. We leverage best practice process frameworks such as our proprietary Fritz^® framework with our industry-leading team of consultants and our ServiceNow platform capabilities to deliver an integrated solution to help our clients improve performance.

Since ISM’s inception, we have been focused on helping organizations improve the delivery of their enterprise services to their customers. This focus includes significant experience in the below-listed areas, including related best practices, methodologies, and commercial off-the-shelf (COTS) solutions.

Information Technology Service Management (ITSM)
Customer Service Management (CSM)
Field Service Management (FSM)
IT Business Management (ITBM)
IT Operations Management (ITOM)

What’s Your Why?

ISM has sought to understand the ‘why’ behind our customer’s business transformation goals. It is this focus on understanding our customer’s business and their ‘why’ that has enabled us to partner with them on their business transformation journeys. Our team of consultants is ready to help with your business transformation journey!

Our Vision

OUR WHY

OUR HOW

OUR WHAT

What’s Your Why?

Please feel free to contact the ISM Team to learn more about our services.